Frequently Asked Questions

A anime wolf girl with blond hair and dressed in a sweater. She is working on composing a email.

General Questions

Do you buy used products?

Otaku Underground does not purchase used products at this time. We want to provide our customers with high-quality authorized products, the only way we can ensure this is by only purchasing from authorized vendors.

Do you sell at conventions?

Otaku Underground currently attends Setsucon (January) and Sci-Fi Valley Con (June) both at the Blair County Convention Center in Altoona Pennsylvania.

Shipping

Do you allow local pickup or will-call?

Otaku Underground, at this time, does not offer local pickup or will-call of orders.

What shipping services do you use?

Otaku Underground ships using the United States Postal Service (USPS) for our shipments to customers.

Image of a anime wolf girl delivering a package
0