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Terms & Conditions

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Terms & Conditions

Disclaimer of Warranties & Liability

By using this site, you agree to the Otaku Underground LLC Terms and Conditions & Privacy Policy as posted on this site. Otaku Underground LLC reserves the right, at its sole discretion, to change, modify, alter or update the Terms of Use & Privacy Policy, in part or in whole, at any time. By using otakuunderground.com, you agree to be bound by the revised terms. If you have any questions regarding the Terms of Use & Privacy Policy for this site, please contact our Customer Service by e-mail at [email protected]

Copyright & Trademarks

The contents of all material available on this Internet site – including, but not limited to, text, graphics, logos, icons, images, audio and/or video clips, digital downloads, data compilations, the compilation of materials on this site and software — are copyrighted by Otaku Underground LLC, unless otherwise indicated. These materials may not be reproduced, copied, distributed, displayed, published, transmitted, adapted, edited or downloaded in any way without the express written permission of Otaku Underground LLC.

Copyright is not claimed on any trademarks, characters, images, likenesses or designs created, owned, or reserved by third-party illustrators, cartoonists, designers, producers, vendors or companies which have been either used in their original form or which have been customized or enhanced for use on this Internet Site.

Permission can be considered as fair use under US copyright law for the use and display of the images, likenesses, and characters portrayed in the videos, cells, t-shirts and other merchandise contained within otakuunderground.com.

All other rights are reserved by Otaku Underground LLC. Copyright infringement is a violation of federal law subject to criminal and civil penalties.

Product Availability & Pricing

All products offered for sale on this site are subject to availability from the manufacturer and warehouse stock. Otaku Underground LLC cannot be responsible for changes to products that may not be communicated to us, nor cancellations due to restricted availability or cancellation of items at the manufacturer level. The fulfillment of orders placed is strictly subject to such availability. Additionally, any orders placed through this site are not considered fulfilled or accepted until the actual shipment of the product from the Otaku Underground LLC, distributor/drop shipper, or manufactures warehouse.

Except where noted otherwise, the retail price displayed for products on our site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, according to industry standards.

Otaku Underground LLC exercises due diligence with regard to making sure all items available through our catalog are priced correctly, however, occasionally, a small number of items in our catalog may be mispriced, no adjustments are made in cases where prices are changed in the normal course of business at Otaku Underground LLC. If we do discover a mispricing before your item has shipped (and your payment has been processed), we will do the following:

If the item’s correct, actual price is lower than the stated price, we will adjust the customer’s charge by refunding the difference to the lower price and automatically ship.

If the items correct, actual price is higher than the stated price, we will contact the customer and offer the customer the choice of being charged the correct price and shipping the order out or cancelling/revising the order.

Please note that it is our policy that credit card payments for merchandise will be billed to your card at the time of check out and proceed with shipping your merchandise (Including pre-order items). If your item is on back order from our suppliers and informed of the back order. With the back order, the following options will be provided:

  • Waiting for the back order
  • Cancelling the order and issuing a full refund.

Prepaying for the order will also set the order to a higher priority over orders placed before while on back order.

Product Box Condition

Otaku Underground LLC will do it’s best to provide product boxes in the best condition that we can, but we cannot always guarantee mint condition product box, as many manufacturers view the product box as shipping protection for the product, and not as part of the item, and as such do not guarantee box condition.

Shipping

Domestic Shipping

Otaku Underground LLC reserves the right to determine the shipping carrier for orders, with most orders being shipped using the United States Postal Service or the appropriate carrier for the supplied address and item. Otaku Underground LLC also ships some products directly from the manufacturer/supplier, in these cases an equivalent shipping provider and method will be chosen from the provided manufacturer/supplier’s available shipping method. In addition, Otaku Underground LLC will only use its own shipping accounts and cannot use one provided by a customer. In addition, Otaku Underground will not mark any package as a Gift, and the end user is responsible for all taxes and tariffs. 

If an order shipped by Otaku Underground LLC is shipped and the shipment is refused or sent back to us, the order will be canceled, and the order will be refunded minus the original shipping cost to and back to Otaku Underground LLC. If you have any questions, please feel free to contact our customer service at [email protected]

International Shipping

Otaku Underground LLC currently does not offer International shipping outside of Canada. 

Handling Times

Otaku Underground LLC will do diligence to get orders that are in stock out on the same day they are ordered, but there is a two to five business day handling time for all orders especially for items shipping directly from suppliers and manufactures.  Orders placed over the weekend, US holidays, or during conventions can take longer than two business days, in these incidences the orders will be shipped out within two business days of the next business day after the event or holiday. If you have any questions about handling times, please feel free to contact our customer service at [email protected]

Direct Ship Items

Direct Ship Items are items that are shipped directly from either the manufacture or a authorized supplier of the requested items. Items that are direct shipped, can take from two to five standard business days to ship from the warehouse. If you have any questions, please feel free to contact our customer service at [email protected]

Mystery Box Items

Prepackaged Mystery Boxes

Some items in the Otaku Underground catalog are pre-packaged from the manufacturer in a mystery box format. In cases of Mystery boxes, we will include a list or image showing the possible versions included in the product box. As these products are sealed from the factory and are a mystery to Otaku Underground, we are not able to provide a requested product version of the mystery box.

Otaku Underground Mystery Boxes

Otaku Underground Mystery boxes are a selection of random products from a select product category. The contents of each mystery box will contain a product, or collection of products that retail equal to the cost of, or more than the total cost of the mystery box price listing. In addition, each mystery box will contain an example of what possible product types will be included in the mystery box.  

Mystery Box Sales & Returns

All sales on mystery box items are final and are not available for return.

Preorder Items

Preorder Availability

Some manufacturers, distributors, and suppliers release items with a limited production run and availability. Otaku Underground LLC will fulfill all pre-orders in the order that they are placed with older orders being fulfilled first up to the more recent orders being fulfilled last or until preorder stock is exhausted. Otaku Underground LLC will with our best effort try to fulfill all orders to the best of our ability. If Otaku Underground LLC is not able to fulfill all orders as placed, the original order will be canceled, and a full refund issued to the customer with a notice being sent to the customer.

Limited Preorder Items

Some manufacturers, distributors, and suppliers release item(s) as limited quantity items. In these cases, Otaku Underground LLC will attempt to fulfill order(s) to the best of our ability. Orders will be fulfilled in the order that they are received with the oldest being fulfilled first to the most recent until stock is exhausted. Orders that we are not able to fulfill will be canceled, and a full refund issued to the customer with a notice being sent to the customer.

Preorder Cutoff Date

The preorder cutoff date is the last day that we can guarantee that we can get non-limited preorder items from our manufacturers, distributors, and suppliers. Orders received after 11:59 pm eastern time on the preorder cutoff date cannot be guaranteed to be available. Otaku Underground will do our best to fill orders that have been placed after the preorder cutoff deadline but this cannot be guaranteed as orders placed before the preorder cutoff date will receive priority.

Preorder Release Date

Due to the sometimes unpredictable nature of manufacturing and supply chains, Otaku Underground cannot guarantee the accuracy of provided product release dates, as these are best-effort estimates provided by manufacturers and distributors/suppliers.

Preorder Payment

Otaku Underground LLC requires full payment for all orders, including preordered items at the time of checkout. When a preorder item(s) is purchased, you are purchasing a reservation for the item(s) that you are preordering. The Preorder reservation will be applied to your item(s) when they arrive at our warehouse, and we will proceed with shipping your item(s).

Preorder Cancelling

A preorder(s) may be cancelled at any time by the customer, with a 10% order cancellation fee will be assessed on the total order amount of the cancelled item(s) and associated shipping fees.  Otaku Underground LLC also reserves the right to cancel any preorder(s) at any time, orders cancelled by Otaku Underground LLC due to stock limitations, or other issues caused by Otaku Underground LLC will be issued full refunds with no cancellation fee being assessed.

In Stock Order Cancelling

A non-preorder order may be cancelled at any time by the customer, with a 10% order cancellation fee assessed on the total order of the canceled item(s) and associated shipping fees. Otaku Underground LLC also reserves the right to cancel any order(s) at any time, orders cancelled by Otaku Underground LLC due to stock limitations, or other issues caused by Otaku Underground LLC will be issued full refunds with no cancellation fee being assessed.

Links to Third Party Sites

Our site contains links and references to other organizations and sites on the Internet, including Web sites that are not under our control. We cannot be responsible for the content or practices of other Web sites, please consult the privacy policies of those sites directly for information about their use of your information.

Disclaimer of Warranties & Liability

All materials on otakuunderground.com, are provided “as is” and without warranties of any kind, express or implied, unless such warranties are legally incapable of exclusion. Neither Otaku Underground LLC, nor any person associated with the creation, production, delivery or maintenance of its sites, are liable for any damages that may result from your use of these sites. (This includes direct, incidental, consequential, indirect or punitive damages and attorneys’ fees resulting from your access to and use of the sites, including but not limited to challenges or actions for infringement, libel and slander.) Otaku Underground LLC does not warrant or make any representations regarding the use or the results of the use of the materials on the site in terms of their correctness, accuracy, reliability or otherwise. You expressly agree that use of otakuunderground.com is at your sole risk.

Adult Products

You must be 18 years of age or older to access the adult product categories in our catalog. Misrepresenting your age to access or purchase these products may be a violation of local, state and federal law. If you are not 18 years old, you must not enter this portion of our catalog or purchase these products. By entering the Adult product categories, you agree that the following four statements are true:

  • I am an adult, being at least 18 years of age
  • I am not accessing this material to use against the site operator or any person whomsoever in any conceivable manner
  • I will not redistribute this material to anyone nor will I permit any minor to see this material, or any other person who might find such material personally offensive
  • I believe that such material does not offend the standard of the community in which I live

Purchasing products with a parental warning, or entering categories marked as Adult will be considered acceptance of these requirements and policies, and you expressly agree that use of the otakuunderground.com site is at your sole risk.

Privacy Statement

Otaku Underground LLC is posting this privacy statement to inform our customers of our policies with regards to privacy. The information provided here gives our policy regarding gathering and dissemination of information for our website.

Any personal information (email address, home address, etc.) which we obtain from visitors/customers will not be sold or shared with any third party. All information gathered is used for internal purposes only. You may exercise the right to not receive future mailings, and information on removing yourself from our e-mail lists is given below.

In some situations, we may be legally obligated to disclose information about you to the government or other third parties. If asked or required by law, we may release information about you to law enforcement, government or officers of the court if we believe it is necessary or appropriate to investigate or resolve potential problems or inquiries.

Otaku Underground LLC gathers information about its visitors in the following ways:

Site statistics, including, but not limited to, the capture of IP addresses, browser type, operating system used, and Internet cookies, that provide both aggregated non-personally identifiable information, as well as information that may allow us to identify you personally.

Newsletters and mailing lists

Orders placed for products and services via www.otakuunderground.com.

We capture your IP address when you enter our ordering system to assist with the diagnosis of problems with our server and to trace back fraudulent credit card usage. Your IP address is used to help match you and your shopping cart.

Our site uses cookies to keep track of your shopping cart so that you can go in and out of the ordering system without losing your order.

Browser type and operating system type data is collected as part of our analytics processes. We may also use the services of reputable third parties to provide us with data collection, reporting, ad response measurement, and site analytics in a non-personally identifiable manner.

Customer contact information from the registration forms may be used to send information about our company and its products. This information is also used to contact you if necessary, regarding orders.

Mailing list communications from Otaku Underground LLC are sent only to those requesting an opt-in subscription and are used to notify readers of site updates, promotions, and other business communications. You may exercise the right to not receive future mailings, and information on removing yourself from our e-mail lists is given below.

On-line ordering is available on our website for customers to purchase products and services. We collect contact information and financial payment information, including credit card numbers. This information is used to send product and services orders, and this information may also be used to send other information to you regarding our products and services. We may also use the contact information to get in touch with you if necessary. Financial payment information that is collected is used to verify account ownership and bill you for products and services purchased. You may remove yourself from our mailing list and/or e-mailing list at any time; information on removing yourself is given below.

You may choose to add interactivity to our content using third-party social networking sites, such as Facebook or Twitter, or through other third-party plug-ins and applications. When doing so, access may be provided in both directions from and to your personal social media profile. It is also possible that non-personally identifiable information can be provided from your interaction with our content. By utilizing our site in coordination with such third-party social networking sites, plug-ins, or applications, you consent to the use of such information by us in accordance with our privacy policy. In addition, Otaku Underground LLC cannot control how such information is used by these third parties, plug-ins, and applications, and it is possible that that information may be publicly viewed by other users of these social networking sites, plug-ins, and applications.

Social networking sites, plug-ins, and applications generally have their own privacy settings where you can control what data in shared. We recommend you consult their privacy policies and terms of use.

The information we collect in connection with our online forums is used to provide an interactive experience with the forum members. We use this information to facilitate participation in these online forums and, from time to time, to offer you products, programs, or services.

Children

Otaku Underground LLC does not knowingly collect personal information, including contact information, from children under the age of 13. When subscribing to newsletters and entering contests, individuals are made aware of the age requirement by submitting the subscription or entry form, they are attesting they meet the age requirement.

If you feel a minor has inappropriately submitted information or subscribed to any of our e-mail mailing lists or publications, please contact us at [email protected]. The site does not sell products for purchase by children, and if you are under 18, you may make purchases on the site only with the involvement of a parent or guardian.

Removal from Our Mailing Lists

To remove yourself from our e-mail lists, please click on the link at the bottom of each mailing list email and follow the online form. If you have any issues or questions about our use of your private information, the website, problems obtaining information, manual removal from our mailing list, or with this Web site, please feel free to contact our Customer Service by email at [email protected]

Thank you for your patronage!

The last update to these policies was January 01, 2023. We encourage you to periodically check back and review these policies, so that you always know what information we collect, how we use it, and with whom we share it.

© 2024 Otaku Underground LLC

All Rights Reserved.

Suppliers Inquiries are invited.

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